Terms and Conditions 2017-01-15T04:18:50+00:00

TERMS AND CONDITIONS

The following terms and conditions apply to payments made online via the Pollinate Energy website (www.pollinateenergy.org)

Refund and Exchange Policy

Shop purchases (made via shop@pollinateenergy.org)

  • Purchases made in error can be cancelled directly by the customer immediately after placing an order
  • If you cannot cancel the order, you can contact us at shop@pollinateenergy.org. Orders that have not yet been shipped can be cancelled. The refund will be provided via your payment method (i.e. directly from paypal or to your credit card)
  • We do not provide refunds for change of mind purchases from our shop

Donations (made via secure.force.com crowdfunding pages or www.pollinateenergy.org/donate-now)

  • Donations made in error will be refunded if disputed within 5 days of date of transaction
  • Please send your refund request in an email to donate@pollinateenergy.org, including the date of transaction, type of payment (paypal or credit card) and a copy of your receipt. Refunds will be provided via your payment method (i.e. directly from paypal or to your credit card)

Delivery time-frames for goods and services

Shop purchases (made via shop@pollinateenergy.org)

  • You will receive receipt of payment immediately upon purchase
  • You will receive an acknowledgement email once your product has been shipped
  • We endeavour to ship all items within 3-10 business days of order being placed. Metropolitan Australia orders will take an additional 1-2 business days to arrive, other regions may take up to 5 more business days.

Donations (made via secureforce crowdfunding pages or www.pollinateenergy.org/donate-now)

  • You will receive a receipt outlining your donation immediately upon payment from your payment gateway (paypal, credit card)
  • You will receive tax deductible receipts minimum once a year, in time for end of financial year tax filings